• •Uber confirmed it is moving away from PagerDuty, ending a 12-year business relationship.
• •The transition follows a broader industry trend where large-scale tech companies are seeking to reduce vendor overhead and consolidate internal toolchains.
• •It remains unconfirmed whether Uber is shifting to an in-house developed incident response platform or migrating to a lower-cost third-party competitor.

Uber has officially ended its 12-year usage of PagerDuty as its primary incident response management tool. This departure marks a significant shift, as the two companies grew in tandem during the mid-2010s infrastructure boom. Unlike smaller startups that rely on managed services to save engineering time, mature tech giants often reach a scale where maintaining external SaaS costs outweighs the expense of building proprietary internal solutions. Whether this transition leads to improved uptime or increased operational complexity for Uber's SRE teams remains an open question.