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A Rhode pop-up in Newport faced intense criticism after attendees reported 10-hour waits, highlighting the logistical hurdles of managing high-demand influencer-led retail events.

Current AI support bots are hitting a wall: they can explain policies, but they struggle to execute the specific, data-heavy tasks customers actually need.

Meta is bringing AI automation to WhatsApp Business globally, giving companies new tools to manage customer chats. But can the technology handle the complexities of international support at scale?